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Refund, Cancellation and Exchange

1.
what are your return policies and procedures?

the satisfaction and expectations of our customers are important to us. If for any reason you are not satisfied with your order, & nbsp; you may return your product or products (except underwear and swimsuit products*) within 15 days from the date of delivery, provided that it is not used and the labels are not removed in its original packaging.

< , after logging into your account easy return Center  for your refund in case of absence of membership  < a href="https://www.modahira.com/iletisim" >contact our Customer Service Center.

< p>there is no service charge for return shipments from Turkey.

2.
how can I return?

from your account accesseasy return Center and start your process with simple steps.if you do not have a membership or are unable to log in to your account, your refund transactions will be processed for contact our Customer Service Center.

3.
which products can I return?

if you are unhappy with your order for any reason, products excluding underwear and swimwear*, your product or all products in original packaging, unused and the tags have not been removed within 15 days from the date of receipt provided that you can return it.

< p >If cosmetic and personal care products, packaging and product protection tapes are unopened and unused, you can return them within 15 days from the date of receipt.

< P>*returns of underwear products are not accepted.

4.
can I return any gifts or campaign items in my order?
< p>the return processes for gift or campaign products vary according to the promotion. For information call the Customer Service Centeror destek@modahira.com you can send an email to 

in case of product returns within the scope of the campaign, the discount amount will be deducted from the total return price.

5.
where can I see the amount to be returned?

easy return Center on the page where you created your return request, you can see your return amount after selecting your products. You can also see your return amount in the “product service amount” field on your invoice for your order.

note:

< p>payment at the door service fee is not refunded.

< p>if you do not return all the products in your order, the shipping cost is not refunded. 

6.
how does your return process work?

when your return shipment reaches us and the approval process is complete, we will inform you and begin your refund process immediately. Depending on your bank's payment processing processes, it may take up to 14 days for your refund to be reflected in your account.

for orders created with payment at the door, < a href="https://www.modahira.com/iletisim" > Customer Service Center will contact you by phone or email to request your bank account information.& nbsp;

in your orders created by credit card, the refund will be made directly to your bank account.

, your refund will be made to your Paypal account.

< P>note: service costs (cargo and gate payment fees, etc.) not returned. 

7.
how can I track the products I return?

you will be notified by e-mail and SMS immediately after we receive your returned products.

8.
I paid in installments, how do I get my refund?

when you make your payment with the credit card installment option, the product price will be divided by the number of installments and returned to your credit card every month. This procedure Modahira.com not by your bank.

9.
can I change product?

we do not have product exchange services.  & nbsp;based on our return procedures you can return the product/products you purchased and create new orders.

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